Job Description
Great people make Schneider Electric a great company.
Digital Services Engineers in US Digital Services employ a combination of electrical, systems, network communications, application-specific software, and communication skills to:
- Help customers maintain the reliability and performance of their complete solution and address any potential technical problems in their server, network, operating system, software, or connected devices.
- Assist Onsite Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
- Advise internal and external customers on new solutions, offers, and improvements
- Ensure the integrity of the data, implementation, and infrastructure
- Proactively achieve superior system performance
- Work closely with Schneider Electric internal teams and business units to proactively manage customer relationships and satisfaction.
- Collaborate with solution architects and product teams to ensure customer feedback into future designs.
- Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house.
- Resolve technical problems from end customers, on-site engineers, sales and engineering teams.
- Identify and qualify product failures and assist product engineering in understanding and resolving them.
- Research and documentation of technical problems and solutions.
- Collaborate to suggest improvements in key performance indicators and measures.
- Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems.
What qualifications will make you successful for this role?- Customer service experience
- Computer knowledge, particularly relating to server, network and operating system installation and configuration.
- Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
- Power and/or electrical systems knowledge
- Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
- Experience in PowerSCADA/CitectScada, Wonderware, Power Monitoring Expert
Nice to have Skills: - Knowledge of Schneider Electric Power Monitoring and Control products
- On-site or remote advanced technical support experience
- Experience with CRM systems, Salesforce preferred
- SQL Database querying and programming experience
- On-site power system experience
- Modicon PLC Experience
- Knowledge of Microgrid systems
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k) + match, and more. Click here to find out more about working with us:
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversityarea real value for the company. See what our people have to say about working for Schneider Electric.
Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Job Tags
Permanent employment, Remote job, Flexible hours,