Customer Service Specialist Job at Undefined LLC, Louisville, KY

cVg3UTMwNFZRZksydnZ1bDRXUlFLMGow
  • Undefined LLC
  • Louisville, KY

Job Description

Our growing brands, Onyx + Rose and FIT by Katy, are looking for someone who can delight our potential and current customers through expedient and thorough customer communications. This enthusiastic individual will listen to customers whether they have product questions or order concerns and offer positive and specific solutions to each person. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities 

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every communication
  • Update customer information in the customer service database during and after each communication
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Recommend potential products, services or solutions to management by collecting customer information and analyzing customer needs
  • Provide accurate, valid and complete information by using the right methods/tools
  • Impact the company’s bottom line by problem-solving and turning a customer’s frustration into a positive experience

Qualifications and Skills

  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business-related field preferred)
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays, and weekends
  • Excellent verbal and written communication skills

Experience with any of these softwares is a plus

  • Hubspot 
  • Woocommerce
  • Square 
  • Jira 
  • Smile.io
  • Yotpo
  • Zendesk

Job Tags

Holiday work, Night shift,

Similar Jobs

Accurate Courier Services

Van Driver - Medical Courier (Contracted) Job at Accurate Courier Services

 ...cargo height clearance to support on-demand courier services during the hours of Monday...  ...hospitals, laboratories, pharmacies, and medical offices to transport critical medical items...  ...compatible smartphone. Maintain current drivers license, vehicle registration, and... 

Top Level Promotions

Work from Home Junior Office Assistant Job at Top Level Promotions

 ...home opportunity is ideal for beginners looking to gain hands-on experience supporting administrative tasks, managing digital records, and...  ...-time hours allow you to work from home in Evansville while developing valuable administrative, research, and analytical skills.... 

CVS Health

Data Strategy Analyst - Python - Work From Home Job at CVS Health

 ...seeking an Operations Analytical Senior Analyst (Individual Contributor) to join our team...  ...SQM business functions. The role involves working with tools such as SSIS, SSRS, Teradata,...  ...technical subject matter expert for automating data reporting from multiple sources,... 

Otra Travels

Vacation Planner Job at Otra Travels

Vacation Plannerwith a kind heart is needed to book vacations. Our number one goal is to help our clients to send them on their dream vacations post-pandemic. We love to book wedding parties, so that they can have a memorable wedding for years to come. We can even set...

Azza HealthCare Agency

Nurse Practitioner Job at Azza HealthCare Agency

We are seeking a friendly, knowledgeable Nurse Practitioner to join our growing outpatient clinic in Columbia, MO. Provide comprehensive...  ...skills, and excellent communication. The role offers full-time and part-time positions with competitive salary ($107K-$125K),...