Job Description

Job Title : Desktop Administrator

Location : Remote

We are currently seeking candidates who meet the following qualification

• Install, configure, and support Windows desktop and laptop systems, peripherals, and printers.
• Provide first and second-level technical support to end users via phone, in-person, or remote tools.
• Monitor and maintain system performance, software updates, and security patches.
• Troubleshoot hardware and software issues, escalating complex problems as needed.
• Manage user accounts, permissions, and profiles in Active Directory and Microsoft 365.
• Support deployment and imaging of new devices using tools such as SCCM, Intune, or MDT.
• Maintain asset inventory and ensure accurate documentation of hardware/software deployments.
• Collaborate with network and server teams to resolve issues related to connectivity and system access.
• Ensure compliance with security policies, backups, and disaster recovery protocols.

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience as a Desktop Administrator, Desktop Support Technician, or similar role.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Experience in desktop imaging tools (SCCM, Intune, MDT) and remote support tools.
• Experience with endpoint security, antivirus, and patch management.
• Excellent troubleshooting, communication, and customer service skills.
• Microsoft certifications (e.g., MCSA, MD-100, MD-101, or equivalent).
• Experience in enterprise, healthcare, or educational environments.
• Knowledge of ITIL best practices or help desk ticketing systems (e.g., ServiceNow, Zendesk).
• Federal Experience is a plus.
• Required Security clearance.
  
  
  If you meet these qualifications, please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.

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