Desktop Administrator Job at ACS Consultancy Services, Albany, NY

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  • ACS Consultancy Services
  • Albany, NY

Job Description

Job Title : Desktop Administrator

Location : Remote

We are currently seeking candidates who meet the following qualification

Responsibilities:
  • Install, configure, and support Windows desktop and laptop systems, peripherals, and printers.
  • Provide first and second-level technical support to end users via phone, in-person, or remote tools.
  • Monitor and maintain system performance, software updates, and security patches.
  • Troubleshoot hardware and software issues, escalating complex problems as needed.
  • Manage user accounts, permissions, and profiles in Active Directory and Microsoft 365.
  • Support deployment and imaging of new devices using tools such as SCCM, Intune, or MDT.
  • Maintain asset inventory and ensure accurate documentation of hardware/software deployments.
  • Collaborate with network and server teams to resolve issues related to connectivity and system access.
  • Ensure compliance with security policies, backups, and disaster recovery protocols.
Qualifications:
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field.
  • Experience as a Desktop Administrator, Desktop Support Technician, or similar role.
  • Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
  • Experience in desktop imaging tools (SCCM, Intune, MDT) and remote support tools.
  • Experience with endpoint security, antivirus, and patch management.
  • Excellent troubleshooting, communication, and customer service skills.
  • Microsoft certifications (e.g., MCSA, MD-100, MD-101, or equivalent).
  • Experience in enterprise, healthcare, or educational environments.
  • Knowledge of ITIL best practices or help desk ticketing systems (e.g., ServiceNow, Zendesk).
  • Federal Experience is a plus.
  • Required Security clearance.


    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.

Job Tags

Remote job,

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