Job Description
Job Title: Desktop Asset Management Support
Location: Fairfax, Virginia
Type: Contract To Hire
Compensation: $75000 - $90000 annually
Contractor Work Model: Onsite
Security Clearance: US Citizenship is required but no clearance needed
Job Titles & Responsibilities:
- IT Asset Management (Specialist) - Infrastructure Services and Management: This role focuses on enterprise IT hardware assets, specifically the use of ServiceNow HAMPro.
- 5+ Years Svc Desk Tech with asset management: This position emphasizes technical support and asset management, including onsite desktop setup, deploying various IT assets, and managing the asset lifecycle with experience in tools like ServiceNow.
- Desktop Support / Asset Management / Incident Technician: hardware inventory management, monitoring ticket queues, and supporting events like desk checkouts and hardware decommissioning.
- Hardware Asset Management ServiceNow HAMPro to manage hardware assets through full lifecycle within a federal environment.
- Microsoft Intune experience to manage user access to organizational resources, app and device management experience.
Key Skills & Qualifications:
- Hands-on experience with ServiceNow, particularly the Hardware Asset Management (HAMPro) module.
- Experience with IT asset management and tracking tools such as ServiceNow, Ivanti, or BMC Helix.
- Familiarity with IT hardware asset lifecycle stages (e.g., receive, deploy, reclaim, dispose).
- Experience assisting with hardware inventory tracking, asset reconciliation, and audit support.
- Ability to identify and correct discrepancies in asset records.
- Exposure to IT infrastructure equipment.
- Comfort working with large data sets and using tools like Excel for reconciliation and reporting.
- Strong organizational skills and attention to detail.
- Effective communication skills.
- Experience in technical support, including troubleshooting hardware and software issues.
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with Active Directory and MS Office 365.
- Ability to make important decisions under pressure.
- Problem-solving skills.
- Experience with hardware lifecycle management.
Certification Preferences:
While not always required, certifications in IT asset management such as CHAMP, CSAM, or ITIL v3 Foundations can be beneficial.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #850-Rockville (ALTA IT)
Job Tags
Contract work, For contractors, Local area,