Job Description

What we're looking for

The IT Asset/Technical Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our US workforce of employees and manage the IT asset. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.

We're looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full responsibility and lead the function.

Qualifications

Bachelor's degree in related field or equivalent years of experience.

6 months + in IT asset, support, preferably within a remote or decentralized environment.

Proficiency in troubleshooting operating systems (Windows), and remote support tools.

Proficiency in setup the laptops/desktop

Strong interpersonal and communication skills with a customer-centric mindset.

Naturally proactive and comfortable working within a dynamic and decentralized environment.

Naturally inquisitive with a desire to solve problems and dig into detailed analysis.

Ability to prioritize tasks, be organized and manage competing priorities effectively.

Proven ability to communicate effectively to various audiences/levels including leadership through various mediums

Experience with device management platforms like Intune

Familiarity with IT ticketing systems and basic ITIL principles.

Relevant technical certifications

Responsibilities

• Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
• Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
• Provide first-line support by troubleshooting hardware, software, and supporting company end-point devices
• Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
• Support the deployment and troubleshooting of remote management tools and company-specific applications.
• Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system.
• Follow standard processes and procedures
• Use helpdesk ticketing system for tracking issues and problem resolution
• Maintaining prompt and effective inter and intra-team communication

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