Job Description

Job Summary:

At National Veterinary Associates and Ethos Veterinary Health, we are united by our love of animals and the people who love them. Our Support Center is relocating to a brand, new building in Austin, TX. We are looking for a Desktop Technician II to join our Support Center team. This is an onsite position working Monday – Friday, flexibility will be required to meet the executive team’s needs, which includes on call responsibilities. In your role, you’ll deliver white glove service that is the gold standard for the service we offer to our Support Center team.  This is an onsite position working Monday – Friday at our corporate offices in Austin, TX.

Primary responsibilities:

• Provide support to the onsite team members including Executive and VIP level clients with white glove service
• Responsible for troubleshooting; troubleshooting and configuration of Windows platforms (Windows 7, Windows 10, Windows 11)
• Hardware troubleshooting and repair, laptops, desktops, and Audio/Visual Support (Conference Rooms)
• Mobile Device Configuration/Support (smart phone, tablet)
• Highly experienced supporting Executive and VIP level clients with white glove service

Required Qualifications:

• Minimum of 5+ years of Desktop Support experience directly supporting VP level and above
• Highly experienced supporting Executive and VIP level clients with white glove service
• Expert experience supporting MAC/IOS is a must-have requirement.
• ITSM/Ticketing system experience. Experience with ServiceNow a plus
• Troubleshooting and configuration of Windows platforms (Windows 7, Windows 10, windows 11)
• Hardware troubleshooting and repair, laptops, desktops, and Audio/Visual Support (Conference Rooms)
• Mobile Device Configuration/Support (smart phone, tablet)
• Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
• Supporting/troubleshooting MS Office (Excel, Word, PowerPoint, Outlook)
• Printer configuration and troubleshoot (Direct Connected & Networked)
• Familiarity with PC imaging software such as Acronis, Fog, Ghost
• Switches/routers/wireless networks (basic troubleshooting - Onsite & remote) - ability to efficiently traverse the first three layers of the OSI model.
• Basic connectivity of laptops, PCs, etc.
• Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
• Excellent communication and interpersonal skills with users of all skill levels, especially at an Executive level.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Thinks clearly in difficult situations and knows when to escalate and ask for help.
• Highly Self-motivated and directed.
• Ability to work calmly in urgent or stressful situations.

Preferred Qualifications:

• Degree in Computer Science or related field
• 10+ years of Desktop support experience
• Experience with ServiceNow a plus

Preferred Attributes:

• Excellent communication and interpersonal skills with users of all skill levels, especially at an Executive level.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Thinks clearly in difficult situations and knows when to escalate and ask for help.
• Highly Self-motivated and directed.
• Ability to work calmly in urgent or stressful situations.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored. #LI-Onsite

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