Job Description

Position : Dutch Customer Support & Content Moderator
Location : Malta

Role Overview :

• Support customers via email and live chat (no phone calls), providing accurate and helpful responses.
• Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.
• Work 70% in customer support and 30% in content moderation.

Key Responsibilities :

• Respond professionally to customer inquiries and complaints.
• Review images, accounts, and text content to maintain a safe online environment.
• Follow and stay updated on client policies and guidelines.
• Accurately report trends, violations, and provide feedback to managers.
• Suggest improvements in workflows and processes.
• Participate in training sessions to ensure quality and compliance.
• Adapt to different workflows, clients, and market requirements.

Requirements :

• C2-level Dutch and good English skills.
• Strong computer skills, especially with Microsoft Office (Excel, Word).
• Attention to detail, quick decision-making ability, and a proactive attitude.
• No prior experience needed – full training will be provided.

Working Conditions :

• Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).
• 5 working days per week, 2 days off.
• Indefinite contract.
• Full onsite training during the first two weeks.

Benefits :

• Health insurance after six months of employment.
• Career progression opportunities.
• Relocation support, including:
  • Airport pickup.
  • Hotel accommodation covered (up to 3 weeks).
  • Partial flight ticket reimbursement after probation period.

Please upload your CV in English*

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