Job Description

FRAUD INVESTIGATOR SPECIALIST

WHAT IS THE OPPORTUNITY?

Responsible for performing and documenting through root cause analysis on clients' transactions identified through fraud operations and strategy to identify rings, scams, fraudulent activities that impact CNB's clients, and corporate losses. Additionally, the Fraud Investigator will quarterback internal events and investigation activities to strengthen operational processes to reduce fraud risk.

WHAT WILL YOU DO?

• Perform analysis on clients' transactions identified through the monitoring system that involves various transaction types including but not limited to credit, cash, wire transfers, remote deposit capture and loans.
• Conduct and document, timely investigations with well-reasoned and supported decision-making.
• Utilize a variety of internal bank systems and external research tools to investigate, research, and prepare documentation related to fraud investigations consistent with the resolution of the investigation and perform root cause analysis to identify solutions to reduce future fraud risk.
• Conducts follow-up with line colleagues and clients for any missing or necessary information.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Think critically and exercise independent judgement.
• Apply subject matter expertise in the financial services industry to drive improved fraud detection and prevention.
• Champion activities across the fraud organization for identified risk events.
• Provide escalation support for fraud operations.
• Communicate emerging fraud trends across client operations.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 5 years experience in risk management or fraud related functions
• Minimum 5 years experience in fraud investigations

Additional Qualifications

• Must work well in a team environment, as well as independently.
• Advanced computer experience required (e.g., MS Word, Outlook and Excel)
• Analytical skills, use of good judgment, attention to detail, internet savvy.
• Solid understanding of deposit, credit, and money movement transactions and potential fraud attack vectors.
• Must have a strong and positive work ethic and follow CNB core values.
• Must be flexible and adapt quickly to change.
• Must be able to multi-task, adapt well to changing priorities, and meet specific performance goals.
• Advanced Knowledge of PC functions in a Windows based environment.
• Proficient in Excel and Word.
• Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.
• Demonstrated experience in root cause analysis and event management coordination.
• CFE and/or CFCI certification desired
• Familiarity/proficiency in programming tools such as Snowflake, Python, SAS for data queries desired

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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