Job Description

Position: Front Desk Agent / Night Auditor
Location: Twelve Hotels & Residences – Downtown Atlanta, GA
Job Type: Full Time
Compensation: Attractive package

Twelve Hotels & Residences is seeking a versatile and service-driven Front Desk Agent / Auditor to join our Downtown Atlanta team. As the first point of contact for our guests, you will play a key role in delivering a warm welcome and ensuring a seamless stay experience from check-in to check-out.

This position requires flexibility , as shifts vary and may include overnights, weekends, and holidays. We're looking for a dependable team player who can adapt to our dynamic hospitality environment with a professional, polished attitude.

Schedule Availability:

We require open availability to work any shift on a rotating schedule, including:

• Morning Shift: 7:00 AM – 3:00 PM

• Evening Shift: 3:00 PM – 11:00 PM

• Overnight Shift (as needed): 11:00 PM – 7:00 AM
  Schedule includes weekends and holidays.

Key Responsibilities:

• Welcome guests with professionalism and genuine hospitality

• Efficiently manage guest check-in and check-out procedures

• Process phone and online reservations with accuracy

• Verify guest payment methods and handle credit card transactions securely

• Provide detailed information about room options, amenities, hotel services, and local attractions

• Ensure guest privacy and maintain confidential records

• Respond promptly and professionally to guest concerns or service issues

• Coordinate with housekeeping and maintenance teams to meet guest expectations

• Promote additional hotel services and upgrades when appropriate

• Maintain accurate records of bookings, guest information, and payments

• Report unusual occurrences or guest requests to management

• Perform light cleaning duties to maintain a tidy front desk and lobby area

• Support other departments and complete additional duties as assigned

Preferred Qualifications:

• Prior experience in a hotel front desk or auditing role (strongly preferred)

• Proficiency with Opera PMS or similar hotel reservation software

• Comfortable using Gmail and Microsoft Office Suite (Word, Excel)

• Familiarity with third-party booking platforms such as Expedia, Booking.com, Priceline, and Hotels.com

• Strong customer service and communication skills

• Professional telephone etiquette

• Understanding of secure cash and credit card handling practices

We're Looking For Someone Who Is:

• Flexible, dependable, and open to working varying shifts

• Detail-oriented and organized in a fast-paced environment

• Team-oriented with a positive and proactive attitude

• Guest-focused, professional, and passionate about hospitality

Requirements:

• High school diploma or equivalent (required)

• At least 1 year of hotel experience (preferred)

• Ability to commute or relocate reliably to Downtown Atlanta, GA

• Availability for a rotating schedule, including overnights and weekends

Work Location: On-site at Twelve Hotels & Residences Downtown, Atlanta, GA

Join a hotel team that values attention to detail, professionalism, and exceptional guest experiences. If you're ready to make a lasting impression and grow your career in hospitality, we'd love to meet you!

Job Tags

Holiday work, Full time, Local area, Relocation, Flexible hours, Shift work, Night shift, Rotating shift, Day shift, Afternoon shift,

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