Gaming Operations Manager
Department : Management
Classification : Key
Exemption Status: Non-exempt
Reports To: Assistant General Manager
Pay Grade : TBD
Location : All GLC Locations
Position Summary — The Gaming Operations Manager is responsible for overseeing the efficient operation of the slot machines and table games on the casino floor. This role requires a deep understanding of gaming regulations, excellent leadership skills, and a commitment to delivering an exceptional guest experience. The Gaming Operations Manager works closely with other casino departments to ensure smooth operations, maintain compliance with gaming laws, and maximize revenue.
Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation.
Oversee the day-to-day operations of the slot machines and table games, including scheduling, staffing, and equipment maintenance.
Monitor game performance, analyze data, and implement strategies to optimize revenue and profitability.
Ensure that all gaming activities comply with tribal, state, and federal regulations.
Develop and implement policies and procedures to enhance efficiency and guest satisfaction.
Recruit, train, and supervise slot attendants, slot technicians, dealers, and other gaming staff.
Conduct regular performance evaluations and provide coaching and feedback to improve employee performance.
Foster a positive work environment that encourages teamwork, professionalism, and guest-focused service.
Monitor guest satisfaction levels and implement initiatives to enhance the overall gaming experience.
Stay informed about industry trends and competitor offerings to identify opportunities for improvement and innovation.
Implement and enforce security protocols to safeguard assets, prevent fraud, and ensure the integrity of gaming operations.
Conduct regular audits and inspections to ensure compliance with gaming regulations, internal policies, and industry standards.
Work with regulatory agencies and participate in inspections and audits as required.
Qualifications
High school diploma or G.E.D. and Slot experience required.
Cash Handling experience preferred.
Knowledge, Skills, and Abilities
Ability to lead and motivate team members, fostering a positive and productive work environment.
Ability to multitask and work as part of the team and to promote a cooperative approach between departments.
Skilled in the use of Microsoft Suite and Adobe.
Excellent interpersonal communication skills to resolve issues with guests and staff.
Ability to read, comprehend and interpret complex written and oral instructions.
Ability to follow complex procedures.
Knowledge of implementation and successful installations to the Oasis System.
Knowledge of the different Oasis modules.
Ability to accurately count currency.
Ability to remain calm in emergencies or stressful situations.
Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a preemployment drug screening prior to beginning employment. Must be at least 18 years of age.
Physical Requirements — Position requires the ability to lift up to 50 lbs., climb, bend, or kneel for extended periods.
Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.
Special Working Conditions — The position requires flexibility to work any shift including weekends and holidays.
This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.
Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.
Grand Lake Casino reserves the right to amend this job description.
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