SCHEDULE: 40 hours, Monday - Friday, 8:30 AM - 5:00 PM, with occasional weekend, evenings, and holidays as required. This position is non-essential in the event of an emergency affecting agency operations
Pays $26.44 PER HOUR DOE
LOCATION: 444 Harrison Avenue, Boston, MA 02118. This position is eligible for some hybrid work, subject to the remote work policy, but the Customer Relations Coordinator must be able to be present in the greater-Boston area for client site visits and business meetings, on and off PSI property.
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SUMMARY OF THE ORGANIZATION:
iCater Enterprises is a social enterprise at Pine Street Inn that produces and sells high-quality family-style, individual and corporate catering to a variety of customers. The program provides supportive on-the-job training and transitional employment experience to individuals with multiple barriers to employment, including histories of homelessness, substance use, health vulnerabilities, and incarceration. All revenue generated by iCater Enterprises supports the Food Services Training Program and Pine Street Inn's efforts to end homelessness by providing adult individuals with work-readiness skills and stabilization case management.
The Customer Relations Coordinator plays a critical role in maintaining positive relationships with iCater customers. This position serves as a liaison between the iCater team and its customers, handling inquiries, complaints, and feedback. This position requires excellent communication and problem-solving skills and must be able to handle multiple tasks simultaneously, as well as proficiency in technology and data management. Given the importance of customer satisfaction, this position requires a high degree of empathy, patience, and a positive upbeat attitude. The Customer Relations Coordinator must enjoy working with people, have a strong sense of customer service, and thrive in a fast-paced environment.
The Customer Relations Coordinator works within the iCater/Food Services Team. This individual works closely and in deep collaboration with iCater's Operations Management to ensure the highest quality of customer satisfaction, resolution, and future solutions. This individual will maintain customer engagement standards and add to round table discussions with department leadership to increase customer satisfaction.
REQUIREMENTS:
EDUCATION/TRAINING:
REQUIRED:
KNOWLEDGE/EXPERIENCE:
REQUIRED:
PREFERRED:
Physical ABILILITES/skills:
REQUIRED:
Mental Abilities/skills:
REQUIRED:
Essential Functions Include (but are not limited to ):
INTERNAL CANDIDATES APPLYING FOR THIS POSITION, SHOULD SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.
Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.
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