IT Desktop Support Technician Job at Wisemen Multimedia, LLC, Chamblee, GA

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  • Wisemen Multimedia, LLC
  • Chamblee, GA

Job Description

Department : Information Technology.

Reports To: IT Manager.

Job Overview:
The IT Desktop Support Technician is responsible for providing first and second-level technical support to end users across the organization. This includes installing, maintaining, and troubleshooting hardware, software, and network issues. The ideal candidate will possess strong problem-solving skills, excellent customer service, and the ability to work in a fast-paced environment. The technician serves as a key point of contact for IT-related incidents, ensuring users are supported effectively and efficiently.

Key Responsibilities:

  • Provide desktop support for Windows and Mac systems, including laptops, desktops, printers, and mobile devices.
  • Respond to service requests and incidents via ticketing system, email, phone, and in-person.
  • Install, configure, and upgrade operating systems and software.
  • Troubleshoot hardware and software issues, resolving them or escalating to higher-level IT staff when necessary.
  • Maintain inventory of IT equipment, manage asset tracking, and document support activities.
  • Assist in maintaining user accounts, permissions, and access rights in Active Directory and other systems.
  • Support video conferencing tools, network connectivity, and remote access/VPN issues.
  • Provide new hire onboarding IT setup and user training as needed.
  • Ensure compliance with IT policies and procedures, including security standards.
  • Collaborate with other IT team members on projects, rollouts, and systems upgrades.
  • Monitor and maintain endpoint protection software and updates.
  • Maintain strong communication with internal users, documenting resolutions and recurring issues for continuous improvement.


Required Skills and Qualifications:

  • Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 2+ years of experience in a desktop support or help desk role.
  • Proficiency with Windows 10/11 and macOS operating systems.
  • Solid understanding of Microsoft Office 365, Teams, and OneDrive.
  • Experience with Active Directory, user provisioning, and group policy.
  • Knowledge of basic networking concepts (IP, DNS, DHCP, VPN).
  • Ability to diagnose and repair hardware/software issues independently.
  • Strong organizational, communication, and customer service skills.
  • Ability to prioritize multiple tasks and work with minimal supervision.
  • Familiarity with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow, or Zendesk).


Preferred Skills and Qualifications:

  • Bachelor’s degree in IT-related field.
  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
  • Experience supporting cloud environments such as Microsoft Azure or Google Workspace.
  • Experience supporting VoIP systems.
  • Familiarity with MDM tools (Intune, JAMF, etc.).
  • Exposure to scripting (PowerShell, Bash) for automation.
  • Experience in a multi-site or remote work environment.

About Wisemen Multimedia, LLC:

Founded in 2010, Wisemen Multimedia, LLC (EIN 27-2836493, DUNS 034-931-168, UEI QMEAXFXBFFT3) is a HUBZone certified hybrid digital business ecosystem creator for people, processes, and technologies. Our principal office is located at Peachtree Dekalb Airport in a designated Opportunity Zone. Let us know if you live in a Historically Underutilized Business Zone (HUBZone). Please copy and paste the link below and enter your home address to determine if you live in a HUBZone.

Job Tags

Full time, Remote job,

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