The Member Services Representative (MSR) plays a pivotal role as the primary contact for all membership-related inquiries and requirements. Serving as a direct link between our esteemed members and the organization, the MSR actively enhances the overall member experience. Our dedicated Member Services team is committed to providing unparalleled, top-notch experiences within the exclusive Club environment.
To excel in the role of an MSR, it is essential to harbor a genuine passion for connecting with people, consistently delivering exceptional service, and possessing a solution-oriented mindset even in high-pressure situations. Success in this position thrives on adaptability and adeptness in a fast-paced environment.
Rate of Pay: $19.00 per hour. This role is considered entry-level
Part Time Schedule
Flexibility for additional coverage. Weekend availability for shift coverage capabilities
Job Responsibilities:
Critical for Success
Being a team player with a genuine passion for hospitality and service.
Demonstrating exceptional verbal and written communication skills, effectively interacting with employees and members at all levels.
Embracing positive team collaboration, employing strategic thinking to analyze and swiftly resolve issues.
Exhibiting adeptness in multitasking and prioritizing multiple responsibilities, thriving under pressure, and being self-reliant in a fast-paced environment while consistently meeting deadlines.
Physical Requirement:
Preferred/Plus:
Experience with working in a luxury, upscale environment with strong hospitality focus.
CPR/AED certified
Open Availability
Time Off & Retirement
Health & Wellness:
Employee Perks:
Diversity, Inclusion, and Belonging Matters:
East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
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