Meter Reading Administrator - Grand Rapids MI Job at Applied Innovation, Grand Rapids, MI

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  • Applied Innovation
  • Grand Rapids, MI

Job Description

Applied Innovation is seeking an energetic, detail-oriented Meter Read Administrator to fill a full-time Monday to Friday opportunity in our DCA/Customer technology department, working out of our Grand Rapids Michigan Distribution Center. This role is responsible for working with Customers and internal teams regarding Meter readings/Usage counters.

Key Responsibilities:
  • Maintaining customer-facing email inboxes
  • Internal and external phone calls regarding meter readings
  • Submitting meters to and from Dealer partners
  • Daily usage of meter collection software Printanista, ImageWare,@remote
  • Working directly with our DCA team to get customers added to our meter collection software
  • Run weekly reports for DCA software
  • Maintain proper documentation for historical and analytical purposes
  • Flag down and resolve irregularities
  • Provide timely follow-up to ensure issue resolution
  • Resolve external customer meter collection challenges utilizing an established troubleshooting process.
  • Provide customers with Fast, Friendly, and amazing service
Meter Reading Administrator Requirements
  • Strong attention to detail and organizational skills
  • Excellent customer service and communication skills.
  • Ability to provide customer focused end-user support by phone, and e-mail.
  • A positive attitude and eagerness to learn
  • High school diploma or equivalent
Compensation & Benefits
Applied Innovation offers a comprehensive and competitive benefits package, including:
  • Medical, dental, and vision
  • Life insurance
  • 401(k) retirement plan with company match
  • Paid holidays
  • Onsite fitness center

Job Tags

Full time, Remote work, Monday to Friday,

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