Job Description

Job Title: Intake Coordinator

Reports To: Operations Manager and/or Program Director

Classification: Full Time, Exempt

Compensation: $32,000-$38,000 annualized, health insurance, paid holidays & time off

Location: On Site, Houston, TX

Company Overview

This organization is a faith-based, 501(c)(3) nonprofit organization that provides comprehensive, Christ-centered reentry services to individuals transitioning from incarceration back into the community. Our approach is rooted in discipleship, dignity, and practical support to promote lasting transformation and reduce recidivism.

Job Summary

As the Intake Coordinator, you serve as the critical first point of contact for returning citizens entering the non-profit program. You will guide clients through the early stages of their reentry journey, ensuring they are supported spiritually, emotionally, and practically from day one. This is a high-impact role requiring both compassion and structure, ideal for someone who can balance empathy with accountability. The role includes coordinating release day logistics, onboarding program participants, and facilitating access to essential services such as identification, healthcare, and employment preparation. You’ll work closely with the Discipleship Leadership Team to create a safe, respectful, and transformational environment within our residential intake homes.

Requirements & Qualifications to Get Job

• Minimum 3 years’ experience in case management, social work, reentry services, or program coordination.
• Associate’s or Bachelor’s in Human Services, Social Work, Psychology, or a related field preferred.
• Strong written and verbal communication skills.
• High emotional intelligence and crisis de-escalation skills.
• Organized, detail-oriented, and capable of managing multiple priorities under pressure.
• Proven ability to work independently and as part of a collaborative, interdisciplinary team.
• Proficient in Microsoft Office Suite; familiarity with data systems like SharePoint is a plus.
• Strong ethical standards with a commitment to confidentiality.
• Must be eligible and willing to become a TDCJ-approved volunteer.
• Active Christian and member of a faith-based community, with a willingness to minister to and pray with clients.
• Valid State Driver’s License and a clean 5-year driving record.
• 18 years or older and legally authorized to work in the U.S.
• Able to communicate verbally and via email in English
• Bachelor’s Degree in Human Resources, Operations, Communications, Business, or a related field.
• Wear personal protective equipment (PPE), including but not limited to: eye & hearing protection, gloves, steel-toed boots, hard hat, and flame-retardant work clothes, etc.
• Able to lift up to 30 lbs. & work in varying environmental conditions (heat, dust, noise, vibration, humidity).

Preferences to Get Job

• Bilingual (English/Spanish)
• Trauma-informed care training or certification
• Lived experience with reentry, criminal justice, or addiction recovery is a plus (if disclosed voluntarily and appropriately)

What you do on Job

Client Onboarding & Support

• Coordinate with the Van Driver for timely pickups from release units or designated locations.

• Facilitate client intake schedule with clear milestones and check-ins.

• Lead intake orientation using the organization Covenant Handbook.

• Conduct daily morning briefings to support new client goals and expectations.

• Assist clients in accessing essential post-release services: parole check-ins, ID acquisition, SNAP, health screenings, clothing, transportation, and mobile phones.

• Provide instruction on public transit navigation and mobile banking setup.

• Administer intake and random drug testing in alignment with program standards.

• Support clients in setting up ACH payments and managing financial obligations.

• Ensure each client becomes "employment ready" within 30 days: documents, certifications, and employer engagement.

• Coordinate with parole officers and case managers as needed to resolve scheduling or compliance issues.

Residential Oversight

• Ensure intake homes comply with city permitting and annual inspection standards.

• Maintain intake house procedures: rosters, meeting agendas, supply inventories, and maintenance logs.

• Foster a clean, sober, respectful living environment through daily accountability and positive modeling.

• Engage residents in service projects and community involvement.

• Escalate facility maintenance issues to the Program Director.

Administrative Duties

• Maintain accurate and up-to-date client records in internal databases (e.g., SharePoint).

• Regularly compile and submit program data and reporting metrics.

• Attend required team meetings and trainings.

• Perform additional duties as assigned to support organizational mission.

• Other tasks as assigned by direct Supervisor

We are an equal opportunity employer and comply with all applicable federal, state, and local employment laws, including those related to nondiscrimination, disability accommodations, and workplace safety. Qualified candidates of all backgrounds are encouraged to apply.

For best results, please email support@callthecolonel.com with a copy of your resume.

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