Job Description

We are seeking a detail-oriented, versatile Office Administrator and Dispatch Coordinator to join our plumbing and heating company.

Work Environment: This is an in-office position. We're looking for someone who is disciplined, self-motivated, and able to manage their workload independently throughout the day. When tasks are completed, we appreciate someone who takes the initiative to find additional tasks to keep things running smoothly.

In this role, you will:

• Manage approximately 15-30 calls per day, providing excellent customer service, making appointments, and dispatching technicians efficiently.
• Assist with billing, invoicing, and handling supply house invoices and gas receipts.
• Perform light bookkeeping and make daily bank deposits.
• Track estimates and follow up on sales leads, contributing to a performance-based bonus system.
• Assist with light marketing tasks, including sending service campaigns and maintenance contracts, and monitoring their effectiveness.
• Some social media follow-up and posting.
• Be on the phone quite a bit as part of your work duties.

Qualifications:

• Must have excellent communication, customer relations, and multitasking skills.
• Experience in customer service, dispatching, or office administration is needed - and must love heavy phone work & dealing with people.
• Basic bookkeeping knowledge is preferred.

Compensation:

We offer a competitive salary based on experience, typically ranging from around $42,000 to $50,000 per year, plus opportunities for performance-based bonuses.

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