Job Description
We seek a hard-working team player to join our growing company as a a Customer Experience Representative. You will work alongside fellow team members to wow our customers every day.
JOIN OUR TEAM AS A CUSTOMER EXPERIENCE REPRESENTATIVE! Are you a master of communication with a passion for customer satisfaction? A-1 Concrete Leveling in Cincinnati/Northern Kentucky wants you to be a part of our team! As a Customer Service Representative, you'll be the friendly face (and voice) of our nationally recognized franchise, specializing in concrete care.
This is primarily a work from home position with flexible hours, with occasional days at our office located in Oakley, OH. Knowledge of the Greater Cincinnati and Tri-state area, a plus. Daily Responsibilities: - Customer Qualification: Utilize our CRM by Service Bridge, your training and other tools to qualify potential customers based on specified criteria.
- Customer Communication: Engage with customers via phone, email, text or chat to provide assistance, resolve inquiries, schedule estimates and book business.
- Accurately record and update customer information in our CRM by Service Bridge.
- Team Communication: Collaborate with team members, providing updates on customer interactions and scheduling – often in real time
- Problem Solving: Address customer issues promptly, escalate complex cases as needed, and provide effective resolutions.
- Run reports regularly to follow up on estimates, payments and track scheduled vendor partner projects.
Requirements: - Availability Monday – Friday 8 am – 5 pm (part time schedule to be arranged)
- Excellent communication and interpersonal skills.
- Teamwork mentality.
- Strong problem-solving abilities.
- Proficient in Microsoft Excel
- Highly organized and good multi-tasker.
- Ability to thrive in a fast-paced environment.
- Previous customer service experience preferred.
Pay - $16-$20 Depending on Experience
Join us in delivering exceptional service and building lasting customer relationships! Apply now to join our dynamic team at A-1 Concrete Leveling!
Job Tags
Part time, Work at office, Flexible hours, Monday to Friday,