Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...Job Description An engineering firm is looking for an Accounting Specialist to cover for another individuals leave. This person will be mostly helping with billing invoices, communication to clients, updating AR comments and posting other client information to their...
...All Pro is a commercial kitchen stainless steel sheet metal fabricator dedicated to installing quality Kitchen equipment throughout eastern... .... Knowledge and Skill Requirements: Must be a certified welder with documentation. Vo-Tech Training or at least 3 years...
...cutting edge technology and being able to influence innovative design solutions? Are you process driven and detail oriented? Does being... ...systems such as power distribution, branch power and lighting, fire alarm, security, communications and other specialty systems. Interact...
...Job Title: Research Assistant Location: 100% Onsite in Rochester NY Hours/Schedule: Full Time, 40 hours a week Type: 5-6-month contract to perm possible Compensation : $21-23/hour depending on experience Overview Joule is currently looking for a Research...
At Houston Methodist, the Sr Sterile Processing Technician position is responsible for maintaining... .... The Sr Sterile Processing Technician Tech position must be certified, and... ...post-secondary education, etc.) EXPERIENCE ~ Two years of sterile processing experience...