Job Description

Retail Business Developer

Location: Urbandale, Iowa
Company: R3 Roofing & Exteriors
Position Type: Full-Time | In-Office 

WHO WE ARE

R3 Roofing & Exteriors is one of the fastest-growing roofing and exterior companies in the Midwest. We are a family-owned business grounded in the values of Loyalty, Accountability, and Community , and we're committed to delivering top-tier workmanship with an exceptional customer experience. As we continue expanding our retail division, we are seeking a driven Retail Business Developer to help strengthen customer relationships and increase retail project opportunities in our Des Moines market.

ABOUT THE ROLE

The Retail Business Developer plays a critical role in supporting R3's retail growth by reconnecting with previous customers, nurturing warm networks, and generating qualified retail bids. This individual will focus heavily on daily outbound calls , relationship-building, and consistent follow-up with homeowners who already know and trust the R3 name.

You'll maintain an active communication pipeline, keep customers engaged, and help ensure our sales team always has strong retail appointments ready to go. This is a fast-paced role that directly supports revenue growth and long-term customer retention.

KEY RESPONSIBILITIES

Customer Engagement & Relationship Management

• Make outbound calls daily to previous customers, warm leads, and network contacts.
• Re-engage past customers to schedule retail roofing and exterior project bids .
• Maintain continuous touchpoints with customers to keep them connected to the R3 brand for future needs.

Retail Opportunity Development

• Identify potential retail replacement opportunities through effective conversation and discovery.
• Educate homeowners on retail services, timelines, and next steps.
• Generate high-quality appointments that convert into retail sales.

CRM & Pipeline Management

• Document all communication, notes, and follow-ups accurately within the CRM.
• Manage multiple customer touchpoints, callback lists, and lead pipelines efficiently.
• Track and improve performance metrics in collaboration with leadership.

Customer Experience & Representation

• Provide a positive, professional first impression for homeowners reconnecting with R3.
• Represent R3's values and commitment to service in every interaction.
• Support the sales team through clear communication and thorough appointment preparation.

WHAT WE'RE LOOKING FOR

• Strong communicator with a positive, engaging phone presence.
• Comfortable in a high call-volume, high-activity environment.
• Experience in phone sales, customer service, appointment setting, or business development preferred.
• Highly organized, dependable, and motivated by measurable goals.
• Friendly, confident, and able to build rapport quickly.
• Tech-savvy with the ability to learn CRM systems.

COMPENSATION & BENEFITS

• Salary + Commission - Depending on experience
• Health Insurance Offered
• Monday–Friday | Full-Time
• In-office position located in Des Moines, Iowa
• Offer contingent upon successful completion of a background check

WHY THIS ROLE MATTERS

This role strengthens long-term customer relationships, reactivates warm networks, and ensures our retail division has a steady, healthy pipeline of qualified opportunities. The Retail Business Developer directly impacts R3's growth, market presence, and customer satisfaction.

If you thrive in a high-energy environment and love connecting with people, this is a great opportunity to build a rewarding career with a company that values you.

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