Job Description

Requisition ID: 109193 

 

Share Our Purpose. Be Yourself. Feel Valued.  

 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

 

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

 

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit  amwater.com and join American Water on  LinkedIn ,  Facebook ,  Twitter and  Instagram .

 

 

 

Hours/Shift

Must be available to work the following schedule. 

• Monday-Thursday 6:30-4:30pm.
• Overtime will be available. 
• Shift may be subject to change. 

Position Responsibilities

• Install or replace water meters with or without reading devices.
• Locate, operate and repair shutoff valves and/or boxes and external plumbing for defects or leakage.
• Examine meters, connections, internal and external plumbing for defects or leakage.
• May perform emergency plumbing repairs.
• Perform various collection activities, turn offs, reconnects and the delivery of notices.
• Investigate customer complaints and determine corrective action per Company procedure.
• May investigate illegal water usage.
• Complete all necessary forms, sketches, field notes and be knowledgeable on usage of maps and records.
• Manual digging to uncover valve and curb boxes using a shovel, digging bar or pick.
• Perform meter work in confined spaces.
• Drives vehicle and/or truck in performance of general job.
• Must be available for emergency call outs.
• Perform pressure tests.
• Cross connection responsibilities.
• Use of company technology to perform assigned duties.
• Responsible for environmental compliance with DEP and other government agencies and company regulations.
• Adhere to all safety regulations and company policies, practices and procedures.
• Any other duties that may be assigned by the Supervisor.

Knowledge/Skills

• Knowledge of customer service to be able to courteously interact with customers.
• Knowledge of tools needed to perform duties.
• General knowledge of meter installation of various sizes.
• General knowledge of plumbing.
• General knowledge of computers.
• Past customer experience.
• Possess and maintain a DEP Class E license as outlined in the collective bargaining agreement.
• Able to manipulate and work with copper tubing.
• Pipe work and basic plumbing skills.
• Able to install related fittings.
• Work with measurements.
• Understand and use specifications.
• Visualize how a finished product will look or how the system will operate.
• Use arithmetic to measure, compute amount of materials to use and to inspect product to be sure it conforms to requirements.
• Mechanical ability.
• Must be able to read,, understand and follow instructions, safety rules, etc.
• Must be able to communicate with customers with poise, voice control and confidence using well-modulated voice.
• Physically able to perform the duties of this classification: Climbing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, balancing. 
• Working from a ladder. 
• Lifting 50 lbs. with frequent lifting and/or carrying of objects weighing up to 20 lbs. 
• Emergency call out at various hours.

Experience/Education

• High school diploma or equivalent. 
• Certificate courses such as backflow, distribution, computer training, etc.
• Any related activities and past work activities with water systems is suggested.
• Experiences in meter reading, customer service, plumbing or water distribution work and computer.
• Cross-training in water meter department.

Certifications/Licenses

• Valid Driver’s License and ability to pass motor vehicle background check.

• DOT Medical Card or the ability to obtain. 

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

 

 

Join American Water... We Keep Life Flowing ™

 

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Tags

Local area, Shift work,

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