Job Description

Student Success Coach - Full Time

The Student Success Coach (SSC) will work in support of the College’s student retention efforts. The SSC will play an integral role in the proactive approaches used to improve overall educational quality, customer service, and student retention rates. An SSC will use processes and procedures in place to assist in helping close the gap of attrition rates and help improve overall education experience, communication, and student satisfaction with the College. This dynamic individual will be a student advocate, academic advisor, and problem solver responsible for the student experience that results in a quality education with a high level of student satisfaction.

The SSC will report directly to the Student Affairs Manager (SAM).

DUTIES AND RESPONSIBILITIES:

• Manages the retention process and outcomes by heading up the campus retention efforts, working with all staff and faculty to identify at-risk students engaged and unengaged from the college experience. Identify educational barriers within the education environment, campus life, and re-admissions, and resolve the barriers with appropriate processes.
• Active participant in by-mod SAP & S4 meetings wherein action plans are discussed and created to retain at-risk students. Provides regular solution-based feedback from the meetings to the team members/campuses.
• The Re-entry SSC will be responsible for re-admission student work, and work all new starts, both Admissions and re-admissions, as well as the administrative steps of re-enrolling the re-entry student back into a Charter program.
• Manages the successful onboarding of new students into the Charter College educational environment, often requiring collaboration with the Student Academic Manager and Campus leadership.
• Responsible for engaging and resolving students’ issues of Satisfactory Academic Progress (SAP). Ensures academic plans are completed timely. Will set plan timelines and conduct follow-through of SAP students, ensuring successful progression of the student.
• Maintains and manages daily Point of Contact (POC) list of students affected by absenteeism, failing grades, and Student Academic Progress (SAP), and makes contact to help reconnect them to the College and the student learning experience to get them back on track.
• Maintains routine contact with current student base and re-entered students to help assure the success of the student population.
• Managing proactive processes to improve student performance by intervening regarding attendance, grades, postings, etc. through daily monitoring of Moodle room activities.
• Identifying and resolving retention issues by communicating with faculty to gain more insight into student issues that impact students’ success in the course.

JOB QUALIFICATIONS AND SKILLS:

• 2-5 years of experience in a related field is required.
• Bachelor’s degree preferred.
• Must have excellent customer service skills.
• Working knowledge of Microsoft Office Excel, Word, PowerPoint, and Outlook.
• Online or Distance education experience is a plus.
• Ability to work with all types of people, to assume facilitator and problem-solver roles.
• Ability to multi-task and change project priorities.
• Flexibility and the ability to complete assigned project(s).
• Ability to work independently.
• Ability to communicate professionally and effectively, both orally and in writing, is required.
• Ability to self-start and self-monitor work projects.
• Ability to balance the urgency of assignments and timelines.
• Ability to create relationships and trust via telephone, video, electronic communications, and in person.
• Team player with a positive outlook on making an impact on the lives of others.
• Perform other duties as assigned.

COMPENSATION:

• Non-Exempt Hourly position.
• $19.23 to $23.56
• Compensation dependent upon experience, knowledge, and education level.
• Weekly varied shifts, with once a mod Saturday shift, will define the work week.

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee assistance program.
• Employee discount.
• Flexible spending account.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Professional development assistance.
• Referral program.
• Tuition reimbursement.
• Vision insurance.

Schedule:

• 8-hour shift.
• Monday to Friday.

Experience:

• Customer or student retention: 2 years (Required).
• Microsoft Office: 1 year (Required).

Ability to Commute:

• Pasco, WA 99301 (Required).

Ability to Relocate:

• Pasco, WA 99301: Relocate before starting work (Required)
• Work Location: In person

We are committed to Diversity. Charter College is an EOE employer.

Charter College is a private, independent institution of higher education that emphasizes a new direction for continuing education. Charter College is not a liberal arts college, university, or a vocational school. Instead, Charter College takes the best elements from each of these respected educational institutions to create a unique and innovative experience that meets our students’ needs. We offer career training programs in the growing fields of healthcare, business, legal, criminal justice, information technology and select trade careers. We strive to provide our students with a career-focused education that is both relevant in today’s workspace and cutting-edge in technology and focus.

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