Job Description
Description Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to take on the challenge of planning and optimizing a fulfillment network serving millions of shipments across North America? Would you like to be a part of high-energy team obsessed with solving challenging problems? If so, Alternate fulfillment looks forward to hearing from you!
Our Dropship and vendor flex network operates over 5000+ facilities across the United States and provides a cost-effective supply chain solution for the core Amazon Fulfillment Network. With this growing network, the Alternate fulfillment Transportation (AFT) Team is looking for a Supply Chain Manager to own the strategy and optimization of our Customer Experience.
In this role, you will be responsible for optimizing the overall customer experience by closely partnering with our Operations Team and Carrier Partners. You will own the primary metrics on delivery experience and on-time shipping to ensure that we provide a high level of on time shipments to our customers. Along with performance management, you will also be responsible for the strategy and optimization cost by focusing on new initiatives that drive overall improvements to the customer experience.
Key job responsibilities
- Own the customer experience strategy and optimization for Alternate fulfillment Transportation.
- Partner with Operations and carriers to root cause and solve shipment performance related issues.
- Own the Cost optimization and key Metrics for cost
- Identify process optimization opportunities to cut the cost and improve efficiency
- Work with the cross functional product teams to launch the optimal products for cutting cost
- Manage the OP goal on cost and build glide path to achieve the goal
Basic Qualifications - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of supply chain experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,200/year in our lowest geographic market up to $141,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A3109658
Job Tags
Flexible hours,