The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions.
Engage with customers via live chat to answer questions and resolve issues promptly.
Provide product or service information and assist with orders, payments, or troubleshooting.
Escalate complex inquiries to appropriate departments when necessary.
Keep accurate records of all customer interactions in the CRM system.
Maintain a courteous and professional attitude while handling multiple chat conversations.
Meet performance goals including response time, accuracy, and customer satisfaction.
Stay updated on company products, policies, and updates to ensure accurate communication.
Excellent written communication and typing skills (40+ WPM preferred).
Strong multitasking and problem-solving abilities.
Ability to stay calm and efficient under pressure.
Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent; customer service experience preferred.
Experience in remote customer service or virtual assistant roles.
Knowledge of CRM systems and online support tools.
Flexibility to work different shifts, including evenings or weekends if needed.
**Looking to hire a Full-Time Virtual Assistant!****Work From Home | Must Reside in or Around Metro Manila** Enjoy a stable work-from-home setup with a supportive team and opportunities to grow. We welcome **junior and first-time Virtual Assistants** who are eager...
...Pay Rate: $45/hr The School Registered Nurse oversees the application of the nursing process and the delivery of student care in a school setting. The School RN supports the physical, mental and emotional well-being of students within the school setting....
**Location: Columbia, SC 29229** **(Remote after training)****Duration: 3+ Months Contract** **(Possible extension)****Job Description... ...and operate a computer.**Education:**+ Associate Degree - Nursing OR Graduate of an Accredited School of Licensed Practical Nursing...
...Production: Operate livestreaming equipment for Masses Ensure audio, video, and lighting settings are optimized for reverent and... ...Catholic liturgy and sensitivity to sacred space and reverent visual framing. Ability to work independently and troubleshoot under...
...with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay... ...compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow...