O&M Lead - Residential Solar / Roofing Job at Venture Solar, Stamford, CT

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  • Venture Solar
  • Stamford, CT

Job Description

O&M Lead - Residential Solar / Roofing (In Office)

Job Description

Venture Home Solar is seeking an experienced O&M Lead - Residential Solar / Roofing to join our Stamford, CT team. This in-office leadership role is critical to ensuring exceptional post-installation service for our residential solar and roofing customers. You will oversee all proactive and reactive service operations, manage warranty claims, and lead a team to resolve issues quickly and efficiently.

If you have deep hands-on experience in solar and roofing systems, thrive in a fast-paced environment, and excel at remote troubleshooting and team coordination—this is your opportunity to lead service excellence at a growing renewable energy company.

Key Responsibilities

  • Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
  • Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
  • Coordinate field service dispatches , ensuring efficient scheduling, technician preparedness, and timely resolution.
  • Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
  • Lead and mentor the O&M team , setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
  • Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
  • Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
  • Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
  • Complete company reports on findings from field appointments for issues like roof leaks and installation damage
  • Maintain accurate documentation of service history, resolutions, and parts usage.

Qualifications

  • 5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
  • 5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)
  • Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
  • Proven ability to remotely diagnose solar production issues, error codes, and communication faults
  • Strong leadership experience managing technicians and service workflows
  • Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
  • Excellent communication skills — must translate technical details to customers and internal teams
  • Valid driver’s license and clean record (occasional field visits may be required)
  • NABCEP certification or roofing trade certification a strong plus

What We Offer

  • Competitive salary (commensurate with experience)
  • Full benefits: health, dental, vision, 401(k) with match
  • Paid time off + holidays
  • Professional development and training
  • Opportunity to grow with a fast-scaling solar + roofing leader

How to Apply

Apply directly on Indeed with your resume and a brief note highlighting your solar + roofing field experience and leadership background.

Venture Home Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#VS1

Job Tags

Full time, Work at office, Remote work,

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