Job Description

Salary Range:  $24.8200 - $38.3500 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

The Outpatient Care Coordinator assists with scheduling tests and treatments, including the coordination of multiple appointments amongst several different departments, programs and specialties. The responsibilities of this position include insurance verification, assisting with the pre-authorization process, and acting as a liaison between the pre-authorization team, physician office and patient. The Care Coordinator provides updates to the patient and doctors on timing and status of the authorizations as delays or insurance denying a pre-authorization could have an impact on the patient’s health and/or testing and treatment options. Once the pre-authorization is complete and the appointments scheduled, the Care Coordinator provides the patient with an itinerary when possible. Assists with referrals as requested. Links family/patient to resources as needed. Performs other duties as assigned.

Hoag Prime: The Outpatient Care Coordinator will also fulfill Medical Assistant duties to support efficient patient access and workflow. Key responsibilities include the following: preparing necessary chart elements, recording vital signs, rooming patients, assisting with medical procedures as needed, and scheduling patients which can include follow up office visits, imaging and lab work, preparation of appropriate chart elements. The Outpatient Care Coordinator will work collaboratively with staff to ensure all proper records are received and all appropriate testing is completed prior to appointments

Education and Experience

Required:

High School diploma or equivalent with 2+ years of patient access or related healthcare experience

Must possess strong knowledge in hospital scheduling, registration and insurance verification processes

Preferred:

2-3 years hospital or outpatient based patient care coordination experience

Knowledge and understanding of patients benefits, plan coverage and claim responsibility

Hoag Prime: 2-3 years of medical assistant back-office experience.

Certifications Required

HMG – Prime: Current BLS Certification

Certifications Preferred

HMG – Prime: Limited Phlebotomy Certification and Medical Assistant Certification

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

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