Remote - Chat Support Agent Job at Pin-Up Curls, Stockton, CA

cW43UzJrOFlSZk8vdmZHaDcyZFJLVXZ6R0E9PQ==
  • Pin-Up Curls
  • Stockton, CA

Job Description

Job Summary: As a Remote Chat Support Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services. Your role will involve engaging with customers through live chat, ensuring they receive prompt and effective solutions to their queries.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Assist customers with troubleshooting issues and resolving complaints.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Document customer interactions and feedback in our CRM system.
  • Collaborate with team members and other departments to enhance customer experience.
  • Stay updated on product knowledge, company policies, and industry trends.
  • Meet performance metrics, including response time and customer satisfaction scores.

Qualifications

  • High school diploma or equivalent.
  • Excellent written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to multitask and manage time effectively in a remote environment.
  • Proficiency in using live chat software and CRM systems.
  • Availability to work flexible hours, including evenings and weekends if required.

What We Offer

  • Competitive salary and performance-based bonuses.
  • Flexible work schedule with the opportunity to work from home.
  • Comprehensive training and ongoing support.
  • Opportunities for growth and advancement within the company.
  • A positive and inclusive team culture.

Job Tags

Remote work, Flexible hours, Afternoon shift,

Similar Jobs

Eliassen Group

UX/UI Designer Job at Eliassen Group

**UX/UI Designer****Anywhere****Type:** Contract**Category:** Development**Industry:** Government**Workplace Type:** Remote**Reference ID:** JN -072025-102710**Date Posted:** 07/01/2025**Shortcut:** + Description+ Recommended Jobs**Description:**We are actively... 

NTT DATA, Inc.

Process & Comm Training Specialist Job at NTT DATA, Inc.

 ...relationships in a way that demonstrates seamless service excellence. Participates in interdepartmental presentations, helps with new hire training in various subjects. At the higher levels of Underwriting, will guide and educate others to improve Underwriting quality,... 

Hyatt

Recreation Attendant - Full Time Job at Hyatt

Summary Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Mauis premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world...

HealthFitness

Youth Activity Coordinator Job at HealthFitness

 ...supervisory experience and prior interactive experience with children ideally in a school, childcare, or afterschool program setting.+ Adult/Child CPR/AED/First Aid Certification from American Heart Association, American Red Cross, National Safety Council, or American... 

Carilion Clinic

Occupational Therapist Assistant- Flex/PRN Job at Carilion Clinic

 ...Performs selected procedures under the direction of a licensed Occupational therapist who has evaluated the patient and developed a plan of care....  ...physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you...